Cancellation & Rescheduling Policy

1. Initial Booking Fee

As noted during the registration process, the $100 administrative fee required to confirm your first appointment is non-refundable, regardless of the notice period provided. This covers the clinical preparation and administrative setup of your new patient file.

2. Notice Periods (Business Days Only)

Our practitioners reserve specific blocks of time exclusively for your care. To allow our team enough time to reallocate these appointments to other patients, our notice periods apply to business days only (Monday–Friday).

• To cancel a Monday appointment: Notify us by the same time the preceding Thursday.
• To cancel a Tuesday appointment: Notify us by the same time the preceding Friday.
• Late Changes (Within 48 Business Hours): A flat $100 administrative fee applies.
• Short Notice or No-Shows (Within 24 Business Hours): The full session fee applies.

3. Our Fairness Commitment 

We understand that emergencies happen. If you must cancel at short notice, we will actively attempt to reallocate your appointment to another patient. If we are successful in filling your vacated slot, the full session fee will be waived (less a $100 administrative fee) to cover the costs of emergency rescheduling and file management.

4. How to Manage Your Booking

To ensure your request is accurately timestamped and processed, we cannot accept cancellations or rescheduling requests over the phone. Please use one of the following digital methods:

Email us: If you cannot locate your link, please email us at reception@integrativehealthclinic.co.nz.

Use your link: Please use the cancellation/rescheduling link provided in your original booking confirmation email.